Formicio

We are now inviting organisations to participate in a Collaborative Exploration that will explore what it takes to make your IT organisation truly service centric.

Formicio Collaborative Explorations are a unique way of collaborating with peers from other organisations on topics of common interest. Participation is limited to 12 organisations in order to maximise shared learning.

The case for being more service centric

Many IT organisations, particularly those that have moved to Shared Services, have made good progress putting in place an operating model that is service focused. While frameworks like ITIL and COBIT have helped to define the processes, roles and structures needed, they do not in themselves create a service-centric culture. Being truly service centric requires something else, and the objective of this exploration is to understand what this is and how it can be applied to your organisation.

Target outcome of the exploration

The aim is to collaborate with peers from other organisations to understand what it takes to become truly service centric. The key deliverable will be a shared ‘point of view’ on the principles, practices and approaches that will enable participants  to make informed choices on actions that work best for their organisation.

How will the exploration work?

The exploration will run for six months. It will be led by Peter Boggis with support from his Formicio colleagues. Peter has extensive experience in IT management and service delivery. The exploration will include three one-day workshops and six teleconferences. Participants will have access to a collaboration platform that will enable them to share documents and participate in virtual conversations. If required, Formicio will introduce subject-matter experts to share their experience and stimulate thinking.

More information

For more information either download a full description of the exploration or contact Peter Boggis who would be happy to discuss whether participation would be of value to you.