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Insights

The Rise of Killer Complexity

Peter Cochrane argues that our world is essentially non-linear and becoming more complex.  This complexity is visibly pervasive in our workplace, government and everyday living.  Furthermore the thinking and models of the past industrial revolution and experiences of past centuries cannot solve today’s problems as we try to engineer a future that supports a growing [...]

Powering up the ‘Service’ in Shared Services

Peter Boggis and Peter Turgoose discuss 10 factors that influence the service quality and value delivered by Shared Service organisations. The factors have been developed based on over 20 years of experience of working with and improving Shared Service models. If lasting improvement is to be embedded into the Shared Service organisation, these factors should not be [...]

Establishing the Conditions for Change Success

David Trafford discusses the challenges faced by those responsible for delivering change and asks whether sufficient attention is given to putting the necessary conditions for change success in place. It is widely acknowledged that only a very small proportion of large-scale change programmes are successful. In fact this figure is only 5% according to John P [...]

Strategy – The World of Choices and their Implications

Peter Boggis discusses five questions that are central to the development of strategy. He argues that strategy is really about making choices that are impossible to reverse or un-do, and that the greatest risks to implementing strategy often rests in the lack of organisational capabilities and embedded mindsets that are difficult to change. What is [...]

Harnessing the Power of Experiential Learning

Peter Turgoose discusses how senior and experienced managers, who feel that classroom-based programmes have little to offer them, can continue to grow and develop through alternative models of experiential learning. He argues that for experiential learning programmes to be effective they need to be guided, adaptive and anchored. A simple straw poll of any group [...]

Artificial Intelligence Will Help Us to See and Understand

Peter Cochrane argues that whilst visualisation is the fastest way for us to assimilate and understand complex situations, we remain limited in our ability to comprehend dynamic multi-dimensional situations. He discusses how advances in artificial intelligence (AI) will help us to see and understand the ever more complex scenarios that we face today and in [...]

Creating the Agile IT Organisation

IT organisations have changed, are changing and will continue to change. This is not in question. What is different today is the pace and significance of change, whether it is driven by a move to shared services, offshore development, cloud computing or package-based solutions, there is a constant need for IT organisations to be more [...]

Experiential Learning in Executive Development

It’s widely accepted that the more senior and experienced the individual, the less they learn from formal training. Yet companies continue to spend considerable sums on this form of development. We also know that if you ask a person for their most powerful learning experience, they would cite a time when they faced a really challenging situation; [...]

The Challenges of Horizontal Integration

David Trafford discusses the challenges facing organisations that aim to be more horizontally integrated. He argues that whilst many leadership teams see the benefits of horizontal integration, they don’t fully understand the implications of the resultant changes and what needs to be done to put the necessary conditions for success in place, including having a [...]

Sustained Change Requires Mindset Change

Peter Turgoose argues that change programmes will not achieve their intended business outcomes if sufficient attention is not given to changing peoples’ mindsets. And, as mindsets become embedded over time, it is important that we fully understand why they exist if we are to have any chance of delivering sustained change. There can be little [...]

 
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