Operating Model

The Case for Continual Realignment of the IT Function

All IT organisations are expected to deliver sustained performance. The challenge for IT leaders is to do this in an ever-changing context. Changes in context can happen suddenly – for example following a fundamental shift in business strategy – or …

Operating Model Performance is Defined by its Design

David Trafford argues that the performance of an enterprise is dependent upon its operating model, and that the performance of the operating model is defined by its design. As operating models are multi-faceted the design choices include how work is

Creating Organisational Clarity using a Semantic Wiki

Vaughan Merlyn discusses a new way of creating organisational clarity by using Semantic Wikis. A Semantic Wiki holds an underlying model of the knowledge described in its pages, thereby capturing the meaning of the data within the wiki. Furthermore, they

Empowering IT Organisational Performance using a Semantic Wiki

Vaughan Merlyn argues that attempts to improve collaboration and support knowledge management within IT organisations have typically met with limited success. He believes that limitations with collaboration platforms are a key factor in these disappointing results and that a ‘one-size-fits-all’

Creating the Agile IT Organisation

IT organisations have changed, are changing and will continue to change. This is not in question. What is different today is the pace and significance of change, whether it is driven by a move to shared services, offshore development, cloud …

The Challenges of Horizontal Integration

David Trafford discusses the challenges facing organisations that aim to be more horizontally integrated. He argues that whilst many leadership teams see the benefits of horizontal integration, they don’t fully understand the implications of the resultant changes and what needs

Improving IT Service Delivery

One of the most challenging aspects of running an IT organisation today is improving the delivery of IT services. Not only is there the ever-present need to improve service quality and reduce cost, but the expectations of IT users are …

Leadership Implications of Business-IT Convergence

Vaughan Merlyn argues that the goal of IT-enabled enterprises is no longer Business-IT Alignment, but Business-IT Convergence. He not only gives an historical perspective to this argument, but discusses the implications of this trend for business and IT leaders alike.

Building Organisational Agility

For most organisations, change is the norm: whether it is the integration of the latest acquisition; replacing legacy IT systems with modern integrated business platforms; outsourcing to an offshore provider or delivering day-to-day business improvements. As Heraclitus the Greek philosopher …

Making Your IT Organisation More Agile

IT organisations have changed, are changing and will continue to change. This is not in question. What is different today is the pace and significance of change, whether it is driven by a move to shared services, offshore development, cloud …

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