IS Organisational Capabilities: The Source of Sustained Performance

The advent of new digital technologies – such as social media, mobile, analytics and embedded devices – not only offer the means to digitally transform the way we do business; they present significant challenges for most IS organisations. ‘Being digital’ …

Managing Organisational Capabilities as a Portfolio

In this article David Trafford and Peter Boggis bring together the two powerful ideas of organisational capabilities and portfolio management. They argue that managing organisational capabilities as a portfolio enables leaders to create the conditions that increase the chances of

Improving IT Service Delivery

One of the most challenging aspects of running an IT organisation today is improving the delivery of IT services. Not only is there the ever-present need to improve service quality and reduce cost, but the expectations of IT users are …

The Business-IT Maturity Model: Moving to the Next Level (part three)

This is the final part of a three-part series of papers on a Business-IT Maturity Model (BIMM).

Using the Business-IT Maturity Model

At its heart, the BIMM is a communications and calibration tool. For this reason, it is deliberately simple …

Using the Business-IT Maturity Model (part two)

This is the second of a three-part series of papers on a Business-IT Maturity Model (BIMM).

Figure 1 below is reproduced from Part 1 and depicts the basic three-level BIMM.

Characteristics of Level 1 Business-IT Maturity

At Level 1, …

The Business-IT Maturity Model (part one)

This is the first of a three-part series of papers on a Business-IT Maturity Model (BIMM). This BIMM was first developed in the early 1990s and has evolved based upon extensive multi-company research and application through IT management consulting engagements.…

Alignment is Good, but Misalignment Can Lead to Better

We all seek alignment. Whether it’s in our personal or professional lives, we believe that being aligned is good, and that if we are aligned we will be more productive and achieve all those things to which we aspire. Few …