IT services

Assessing and Improving your IT/IS Capabilities

Vaughan Merlyn describes an approach to assessing the ‘goodness’ of IT capabilities, both in terms of their current state and desired state. Over the past 20 years Vaughan has designed and facilitated hundreds of assessments, both as part of multi-company

Improving IT Service Delivery

One of the most challenging aspects of running an IT organisation today is improving the delivery of IT services. Not only is there the ever-present need to improve service quality and reduce cost, but the expectations of IT users are …

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