Peter Boggis and Peter Turgoose discuss 10 factors that influence the service quality and value delivered by Shared Service organisations. The factors have been developed based on over 20 years of experience of working with and improving Shared Service models. If lasting …
Peter Boggis discusses five questions that are central to the development of strategy. He argues that strategy is really about making choices that are impossible to reverse or un-do, and that the greatest risks to implementing strategy often rests in …
Peter Boggis discusses what makes one organisation try out new ideas while others are content with how things are. He argues that innovation can be developed as an organisational capability and the first step is to dispel the myths about …
Not surprisingly, as we continue to emerge in the western world from this latest and deepest economic recession, private and public sector organisations are being required to re-visit and fundamentally challenge once again ‘the way we do things around here’. On …
As we begin – albeit slowly in the UK – to emerge from this recession, innovation is increasingly getting back on the business agenda. Whilst cost-containment remains an important focus, companies are seeking innovative ways to grow, deliver greater customer …
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